Case Study

How Satellite Office helped Hubster establish its 24/7 Customer Support team and scale its capabilities in a cost-effective way


Westside Auto is the largest used car dealership operation in Australia and the third largest in the world.

The Challenge.

During COVID, Westside Auto experienced a major staff shortage and they needed more staff for their operation.

We were actually selling more [used cars] than we could actually find. It was absolutely crazy. So during COVID, we started to reach out to Satellite Office to try and deal with a couple of specific issues. One mainly was actually just a shortage of staff.

Luke Manion
Chief Digital Officer (CDO). Westside Auto
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Westside Auto



Key Outcome

A remote back office team covering:

  • Sales & Markering support
  • Account Payables & Payroll
  • Business Intelligence

The solution.

Hubster started talking with Satellite Office about establishing first a small offshore Customer Service team that could deliver far better coverage and far better support than they would get locally. They were soon able to launch a 24/7 customer support team with six agents.

In less than a year, Hubster’s offshore team grew from 6 people to almost 60.

So we started with customer support. We realized that our team doing support was so good, but they were also starting to stretch into other areas. So very quickly we launched onboarding and we started to do some more technical onboarding for our restaurant customers. We then moved into some scalable customer success initiatives. We started piloting some scaled kinds of sales enablement activities, and then we actually started supporting other parts of our business in other markets across the Asia Pacific.


Percent increase in overall concert head count


Percent increase in overall concert head count


Percent increase in overall concert head count

Since we've started with Satellite Office, we've found that we've been able to recruit the right staff in an efficient way. That was some of the problems that we're having in Australia. Yes, it's certainly more efficient cost wise to have teams in Manila but that wasn't the driving goal for Westside Auto. Our goal was to try and get the skills that we needed and to have them understand the Australian market, which were able to do for us.

Luke ManionChief Digital Officer (CDO). Westside Auto


Frequently Asked Questions to help you with your offshore staff leasing requirements

What is the total cost for the Leased Staff?

The total cost for the Leased Staff is an all-inclusive fee including 2 components, being the Direct Leased Staff Costs as well as the Monthly Solution Fee:


Satellite Office does not include any mark-up or generate any fees for the Direct Leased Staff Costs. These costs include Gross Salary, Mandatory 13th Month Pay, Private Medical Insurance and Employer Statutory Costs. These costs can also include optional staff bonuses, or the provision of a free lunch.

The Monthly Solution Fee includes the provision of the complete Managed Solution, including Serviced Office, Staff Leasing, IT Support, HR, Payroll and other offshore support services.

Is there a minimum or maximum number of Leased Staff members I can hire through Satellite Office?

There is no minimum or maximum number of Leased Staff team members you can hire through Satellite Office. The model is effective with a team of as little as 1 staff and upwards to large teams of more than 100 staff, with flexibility to scale up and down.

Is there a minimum term required under the Full-Service Model?

Yes. Minimum term is 6 months. Some of our clients choose to sign longer-term agreements to enjoy improved terms.

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Flexible options from 1 to 100+ staff
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Proven success track record for global clients
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