Retail and e-Commerce

Offshore Outsourcing Solutions for the Retail and eCommerce Industry

Benefits

How Retail and eCommerce Companies Can Benefit From Offshore Outsourcing

 

Global economic disruption, strong industry competition, and shifting consumer demands are forcing retailers to evolve. Transform, grow, and future-proof your Retail & eCommerce business with our personalized outsourcing solutions.

Outsourcing Philippines provides retailers with the critical ability to quickly scale up teams to support your growing demands. It offers flexibility, adaptability, and resilience to grow in a highly competitive business environment.

Providing today’s Retail customers with an exceptional experience means that you must have well-trained customer care agents that are knowledgeable and can easily communicate across phone, chat, text, and email channels.  Your CSAT and NPS scores count on it.

Digitize Operations

Open your doors to digital-savvy customers. Outsourcing offers access to dedicated teams that can support your digital transformation and eCommerce journey.

Enhance Customer Support

Deliver the service levels your customer expects. Outsourcing customer support functions is a way to extend your business hours or implement 24/7 support.

Beat the Talent Shortage

Changing business environments are forcing businesses to adopt new ways of working. Outsourcing allows the flexibility to scale your workforce, build Work From Office, Work From Home, or hybrid teams to suit business needs and ensure continuity of operations.

Reduce Operational Costs

Hire up to 3 highly-skilled offshore talent for the same cost as 1 local staff, and achieve significant annual cost savings of 70% per employee compared to your local market.

Improve Logistics and Inventory

Build an outsourced team of experts to handle your logistics & inventory management and improve your working capital.

Enter New Markets

Operate in different time zones and benefit from a footprint in Asia. Support your business goal of reaching new markets.

Roles

Find Premium Talent for All Roles Your Retail and eCommerce Business Needs

Satellite Office can recruit and manage industry-experienced professionals across all areas of your business requirements. Hire up to 3 skilled offshore talent for the same cost as 1 local staff, while benefiting from scalable arrangements and exceptional quality of work through Satellite Office’s highly consultative offshore staff leasing in the Philippines and offshore outsourcing solutions.

Ecommerce Outsourcing Philippines Team - Satellite Office Offshore Company Philippines

Customer Service and Sales

Logistics and Inventory Management

Accounting and Finance

Digital Marketing, Design and Content

IT and Software Development

Back Office Support

Case Study | Outsourcing in Retail Industry and eCommerce Client

About the Company.

A fast-growing eCommerce platform, bringing together a great mix of the latest technology, and the best customer experience possible. Venture-backed by top VCs, in less than seven years, the company has managed to be in the top-five list of the best E-Retailers.

Industry: Retail/eCommerce
Total Employees: 200+
Client of Satellite Office since: 2015

“Our team in the Philippines is an extension of our team and that wouldn’t be possible without the support from Satellite Office.”

Glen (Client)
VP of Customer Experience of an Online Pet Store

Outsourcing drivers.

The company needed to expand its team to keep up with rising demand but in a cost-effective way.

  • Competitive threats
  • Customer service response times
  • Hours of available support
  • Cost of doing business

Our Solution.

The company engaged Satellite Office to expand their Customer Service, Finance and Digital Marketing teams offshore. Starting with 4 initial team members, they found the offshore model worked well and as their business has grown, they have added more staff in offshore outsourcing Customer Service, Marketing, IT, and Finance. Provided quality location and facilities which helps attract talent.

Results.

Offshore team growth from 4 initial employees to 55 employees with Satellite Office today.

Get More Detailed Insights on How We Can Help You!

Our Proven Process

Outsourcing Made Easy

A consultative approach built for transparency and success.

Step 1

Sourcing and screening

Create the job specifications for the roles you want to fill.

Step 2

Candidate assessment

We provide a custom proposal based on your requirements.

Step 3

Recruitment

Once you approve the proposal, we source the best talent for your roles.

Step 4

Interview

You choose the ideal candidate from the applicants we shortlist.

Step 5

Start

We set up the office and take care of IT, HR, and payroll needs of your new team.

Step 6

Ongoing support

We take care of your team’s continuous upskilling through our industry-leading L&D system

Highly qualified offshore talent with specialized skills that match your growth needs and company culture.

Customer Service and Sales

Outsourcing your customer service and sales can deliver improvements to your customer support team while providing additional benefits in terms of scalability and flexibility through our staff leasing services. The candidate pool of customer service and support representatives in the Philippines is vast, and the roles cover voice, chat, and email.

Finance and Back Office

There is a wealth of talented, qualified finance professionals as well as other back-office disciplines available across a broad range of functions such as finance and accounting, accounts receivable & payable, compliance reporting, data entry, payroll-related matters, and more.

IT and Software Development

The Philippines is a global leader in providing IT and software development skillsets. Satellite Office can manage the recruitment of talented software, web and mobile developers, designers, and programmers, and create the client’s own team in executing software development projects.

Digital Marketing

The Philippines is a global leader in supporting companies all over the world with access to offshore digital marketing teams. With today’s proliferation of digital channels and intensified competition, it’s increasingly challenging to secure the right talent. Satellite Office can help you find the right candidates for the roles you seek.

Creative Design and Content

Offshore Outsourcing to the Philippines creative services, such as website layouts, graphics, and web design, creation of marketing collaterals, videos, and digital content, is a cost-effective solution to beat the talent shortage, by tapping into the vast talent pool in the Philippines.

Future-proof your business. Build your offshore team today.

FAQs

Frequently Asked Questions to help you with your offshore staff leasing requirements

How can outsourcing help my Retail & eCommerce business?

Satellite Office partners with many known and up-and-coming retailers globally. Our partners benefit from all of the following:

  • Scale operations
  • Improve business strategies
  • Reduce operational costs by up to 70%
  • Innovate through technology
  • Enhance customer support
  • Enter new markets.

What are the benefits of outsourcing?

Outsourcing gives your business access to experienced English-speaking professionals with up to 70% in cost savings. Satellite Office helps build dedicated offshore teams that are flexible and integrate effortlessly with your onshore teams, helping your business run faster and more efficiently, with less overhead costs.

How does Satellite Office help find the right staff for my role?

Satellite Office offers a consultative account management approach to outsourcing, which means that we partner with you through every stage of the outsourcing process. We help refine your role and then vet the highest quality candidates that perfectly match your business and open position. Our support doesn’t stop when your recruitment is delivered. We continue to nurture and manage the selected staff to ensure high quality standards and customer satisfaction.

Read more FAQs

Start your journey with Satellite Office.

Contact Us 2021

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