Our COVID-19 Response
The global coronavirus pandemic is affecting our way of life and the way we do business. We at Satellite Office have always prioritized the health, safety, and well-being of our people, while ensuring continued support to our clients’ business. Here is a round-up of actions we are taking to support our people, clients, and communities in these unprecedented times.
Prioritizing employee health and safety, and business continuity support for our clients.
We remain committed to upholding our employees’ health and safety while delivering high-quality offshoring solutions to our clients.
Following the announcement of community quarantine protocols in Metro Manila, we have enacted strict COVID-19 protocols and an immediate work from home approach in consultation with our clients.
As the quarantine protocols change, our premium offshoring solutions have provided our clients with the flexibility and scalability to continue operating in today’s dynamic environment.
To keep our people engaged, we have strengthened our employee communications and engagement efforts. We also continue to work with our HMO provider to refine our employee mental health program and advocacy.
From a commercial point of view, we have developed a new product in response to the pandemic, that being our Satellite Office Home Office (SOHO) WFH remote staffing model. Understanding that businesses need to secure a scalable, professional, and flexible workforce that remains connected in any environment, this offering gives clients access to premium talent in a WFH setting, supported with Tier 1 infrastructure and rolled out under enterprise grade data security measures.
SO-Safe Campaign: Vaccinating our employees and their families.
We provide free access to Moderna vaccines for all employees and family members who want to take part in our vaccination program. We have also been conducting regular virtual webinars to help our people understand the benefits of being vaccinated.
Our goal of vaccinating all employees and family members registered in our program is a conscious effort to help the Philippines achieve community safety.
BPO Good Deed Day: Helping less fortunate communities affected by the pandemic.
As a business, we aim to help less fortunate Filipino communities suffering disproportionately due to the pandemic. In 2020, we have launched the ‘Be Part Of (BPO) Good Deed Day Challenge’, to inspire our employees, clients, and the Philippines BPO industry at large to engage in acts of kindness while ensuring health and safety protocols to help those affected by the COVID-19 crisis.
For this initiative, we gave all members of our internal team an allowance and a paid leave day to carry out acts of kindness for their community. To date, our team has helped 1,147 individuals from poverty-stricken communities via this initiative.
Keeping our workplaces safe.
Together with our facility partners, our team continues to work tirelessly to ensure that our workspaces are regularly sanitized to medical grade standards. We are using procedures, such as UV lighting treatment and decontamination misting, across all sites to ensure that they are clean and safe for our people.
Helping businesses grow amidst the pandemic.
We understand that the COVID-19 crisis is affecting businesses in diverse ways. Right now, you might need to expand your teams to ensure business continuity. You might need to pivot to an innovative approach to adjust to market demands, or you might still be figuring out your next business move.
Satellite Office is here to help you restructure and reposition your business as you navigate your way towards growth and recovery. We take a consultative approach to understand your unique business needs. Our premium offshoring solutions are designed to deliver efficiency improvements, lower operating costs, and ensure your business runs as usual.
Amidst the pandemic, we stay committed to helping our people grow to their highest potential and providing premium outsourcing solutions to our clients.
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Satellite Office is a premium offshore services provider offering superior levels of service across our end-to-end solution. We have experienced cross-cultural management team composed of Filipinos and expatriates with years of experience in the BPO industry as well as dealing with foreign clients and businesses of all scales. We always keep communication lines open and ensure transparency in all processes, so our clients are continually up-to-date and informed about their business operations in the Philippines.
In addition, Satellite Office is the only known provider with highly skilled and experienced management teams based permanently in Australia, US and the Philippines.
We provide highly consultative outsourcing services to our clients and take a partnership approach. Our unique value proposition begins with our Account Management which helps us to deliver a personal, ‘hand holding’ approach to our clients which continues through the life of the client. The Sydney Team is headed up by Michael, who brings a high level of business expertise and change management experience having headed up both public and private companies. Our team in Manila is led by Jeff Blake, a highly experienced senior executive having worked for over 17 years in the BPO Philippines / offshoring sector. Jeff is responsible for all operations and support services performed in Manila for Satellite Office. This combination of highly experienced senior executive talent in Australia and the Philippines provides a strong point of difference to other outsourcing companies.
In addition, our specialized offshore recruitment professionals aim to recruit the best talent for any given role at the agreed budget. Our approach is to partner with our clients, by understanding their business and talent requirements, across technical and non-technical roles, to build their own teams sourced from a highly experienced, English speaking, and university educated talent pool. Each person we endorse for processing has been finely screened to match the client’s specific needs and our in-depth research of the Philippines outsourcing talent market. We focus on quality, and efficiency, continuously communicating with all points of contact to ensure that hires are not only the best fit for the job specification, but are also a great cultural match for our client, maximizing the opportunity for them to contribute towards the growth and success of our clients.
Our on-going quality of services and operations also ensures an above industry average for client and staff retention. Satellite Office invests considerable time and resources into creating an exceptional work environment, both within our facilities as well as extra activities and engagement outside of the work environment.