Case Study

How Satellite Office helped Westside Auto establish its 24/7 Customer Support team and scale its capabilities in a cost-effective way


Westside Auto is the largest used car dealership operation in Australia and the third largest in the world.

The Challenge.

During COVID, Westside Auto experienced a major staff shortage and they needed more staff for their operation.

We were actually selling more [used cars] than we could actually find. It was absolutely crazy. So during COVID, we started to reach out to Satellite Office to try and deal with a couple of specific issues. One mainly was actually just a shortage of staff.

Luke Manion
Chief Digital Officer (CDO). Westside Auto

Westside Auto



Key Outcome

A remote back office team covering:

  • Sales & Marketing support
  • Account Payables & Payroll
  • Business Intelligence
Download PDF version

Since we've started with Satellite Office, we've found that we've been able to recruit the right staff in an efficient way. That was some of the problems that we're having in Australia. Yes, it's certainly more efficient cost wise to have teams in Manila but that wasn't the driving goal for Westside Auto. Our goal was to try and get the skills that we needed and to have them understand the Australian market, which were able to do for us.

Luke ManionChief Digital Officer (CDO). Westside Auto


Frequently Asked Questions to help you with your offshore staff leasing requirements

What is the total cost for the Leased Staff?

The total cost for the Leased Staff is an all-inclusive fee including 2 components, being the Direct Leased Staff Costs as well as the Monthly Solution Fee:


Satellite Office does not include any mark-up or generate any fees for the Direct Leased Staff Costs. These costs include Gross Salary, Mandatory 13th Month Pay, Private Medical Insurance and Employer Statutory Costs. These costs can also include optional staff bonuses, or the provision of a free lunch.

The Monthly Solution Fee includes the provision of the complete Managed Solution, including Serviced Office, Staff Leasing, IT Support, HR, Payroll and other offshore support services.

Is there a minimum or maximum number of Leased Staff members I can hire through Satellite Office?

There is no minimum or maximum number of Leased Staff team members you can hire through Satellite Office. The model is effective with a team of as little as 1 staff and upwards to large teams of more than 100 staff, with flexibility to scale up and down.

Is there a minimum term required under the Full-Service Model?

Yes. Minimum term is 6 months. Some of our clients choose to sign longer-term agreements to enjoy improved terms.

Read more FAQs

Contact us for a free consultation on outsourcing strategy.

Outsourcing and offshoring can help you lower your operating costs. Get an in-depth assessment and find out more about the cost-saving options you can expect.

Hire up to 3 talent for the cost of 1 local staff
Highly-skilled Filipino talent recruited to suit your requirements
Flexible options from 1 to 100+ staff
Flexible work setup across Work-From-Home and Work-From-Office options
Execution focused on delivering performance improvements
Proven success track record for global clients
August 21, 2023

Unlocking the Power of Recruitment Seasonality in the Philippines

Recruitment seasonality holds the key to optimizing talent acquisition strategies. By recognizing the recurring patterns in talent availability, businesses can align their hiring initiatives with periods of increased talent supply,…
Outsourcing and offshoring
August 14, 2023

Steps to IT Outsourcing Success

In today's rapidly evolving business landscape, organizations are turning to IT outsourcing as a strategic solution to enhance operational efficiency and competitiveness. By entrusting specialized IT tasks to external service…
Outsourcing and offshoring
August 14, 2023

Top 5 Benefits of Outsourcing Tech Support

In today’s dynamic business landscape, efficient tech support is vital to ensure smooth operations and achieve customer satisfaction. Many businesses today take advantage of offshoring their tech support to ensure…

Future-proof your business. Build your offshore team today.