Global expenditure on Business Process Outsourcing (BPO) increased 36% last year to US$11.3 billion, driven by industry-specific services growth. One of the verticals increasing their outsourcing capacity is the Food Services segment. In a very competitive and fast-paced industry, food services companies need high-performing professionals to successfully scale their business and streamline operations.
With the increase in global BPO spending, there is no doubt that outsourcing is a viable solution to several challenges in the Food Services industry, such as rising operational costs, talent shortages, and supply chain challenges.
In order to reap these benefits, here are the top five functions that companies in the Food Services sector should consider outsourcing:
1. Supply Chain and Logistics Support
Currently, food services businesses are facing enormous pressure in logistics and supply chains. Customers demand fast delivery, as well as a seamless online shopping experience at more affordable prices. If you are looking to improve supply chain and logistics management, as well as reduce costs for these functions, offshore outsourcing is a viable solution to improve operational efficiency, optimize lead times, and maximize profits to effectively compete in this thriving industry.
Here are some logistics and supply chain positions that can be outsourced:
- Import/Export Customer Service Representative
- Transport Coordinator
- Documentation and Inventory Controller
- Logistics Planner
- Supply Chain Manager
- Claims Coordinator
- Inventory and Warehouse Manager
- IoT Coordinator
2. IT & Software Development roles
According to a technology research and advisory firm, Information Services Group, spending on IT and business services dropped by 7% in Q4 of 2022. However, despite the slowdown, tech spending is projected to improve by the second half of 2023.
Hiring technology and digital professionals can help food services businesses digitally adapt, improve eCommerce, innovate, and stay competitive in the digital age. However, the shortage of qualified tech & digital talent is driving up IT salaries, resulting in higher operational costs. With offshore outsourcing, food companies can overcome the challenges of finding tech professionals.
With reliable offshore partners like Satellite Office, companies can build dedicated offshore IT & software development teams in great locations such as the Philippines to maximize productivity, budget, and operational efficiency.
Filipino front-end web developers are in high demand for their strong expertise and experience in mobile, web, and software front-end development. There are many highly skilled Filipino tech talents that your business can outsource to optimize your operations including Full-stack developers, Front-end developers, Back-end developers, Shopify developers, Web QA specialists, Site Hosting specialists, and Remote Network specialists.
3. Digital Marketing & eCommerce Support roles
Meltwater, a media monitoring firm, reported last year that most companies prefer to outsource their social media video production team. Over 50% of respondents said they had outsourced their social media efforts in the past year. Furthermore, the report revealed that companies and organizations will retain or increase their social media advertising budgets in 2023 in order to gain traction with their audiences.
Hiring a local marketing agency or setting up an internal team of Digital Marketing Specialists can be expensive and time-consuming. Since they have to be brought up to speed with the brand and business needs, this can take a considerable amount of time. If you want to improve your business’s online brand reputation and boost customer shopping experience at a time when employee costs are rising and experienced digital marketers are increasingly hard to find, offshoring to a country like the Philippines where English is widely spoken can be the best option.
Explore partnerships with offshoring companies with a proven track record of finding highly experienced Filipino Email Marketing Specialists, Social Media Marketing Managers, Content Moderation and Community Managers, CRM Managers, SEO Managers, SEM Managers, and Marketing Analytics Managers.
4. Customer Service & Sales roles
There is a thriving pool of customer service and sales professionals in the Philippines with relevant experience in customer care and back-office call centers. The Philippines has a highly skilled workforce equipped with strong English proficiency and cultural affinity with the West. This makes the country one of the leading outsourcing locations in Asia for customer service and sales functions.
If your business wants to personalize customer experience and exceed sales targets, outsourcing cost-efficient customer service and sales support offshore teams in the Philippines can be a key driver to your success. Tag team with a trusted offshoring company to help your business hire Customer Service Representatives, Customer Experience Specialists, Data Entry Specialists, Account Managers, Sales Support Specialists, and Outbound Technical Sales Consultants.
5. Finance, Accounting & Back Office Support roles
As talent shortages and employee costs continue to rise, outsourcing finance, administration, and back-office tasks is a proven cost-saving strategy. The Philippines is a top location for outsourcing Finance & Back Office functions, including accounts payable and receivable, general accounting, payroll, financial reporting, invoicing, and admin functions.
Since the Philippines has modeled its Accounts & Finance practices after the West, offshoring Filipino Finance & Accounting teams can be a good option for Western food businesses. Satellite Office can help your business build dedicated offshore teams in the Philippines and hire capable Accountants, Bookkeepers, Payroll Specialists, Accounts Payables and Receivables Officers, Finance controllers, Allocation Analysts, Finance Analysts, Finance Data Administrators, Data Entry Clerks, Virtual Assistants, Executive Assistants, and Admin Specialists.
Build and manage high-performing teams with ease
Satellite Office has a proven track record of assisting businesses to leverage the benefits of outsourcing by building a dedicated, highly skilled, and cost-efficient offshore team in the Philippines.
Our tailored offshore outsourcing solutions give businesses full control of their remote team’s productivity, output quality, and targets, while we provide comprehensive support that makes managing offshore employees as simple as possible. Experience a full-service model, including premium facilities, HR, IT infrastructure, account management, and payroll support services, with no hidden fees.
Looking for an offshore support service partner? Get a free assessment now, and let’s see how we can help.