About

Premium offshore staffing solutions to drive your business growth

Our Story

We are more than a traditional staff outsourcing service provider.

We are more than a staff outsourcing service provider – We aim to forge strong client partnerships, have a deep and intimate understanding of our clients’ operations, and design an outsourcing strategy that addresses specific business requirements. 

We are highly consultative, quick to respond to our client’s changing needs at every stage of their outsourcing journey.

Satellite Office: more than your traditional offshore outsourcing provider

Driving business growth for SMEs since 2013

We have a proven track record of driving business growth for our clients. This is why companies of all sizes and from various industries partner with Satellite Office.

Want to know what a partnership with Satellite Office looks like?

90

clients from a range of industries

900

staff in various roles

7

offices in the Philippines

20

years of outsourcing experience

Our purpose

Transforming the way the World does business and helping our people grow to their highest potential, by creating and providing world class offshore and staffing solutions.

Our values

Satellite Office’s core values underpin everything we do. These values shape how we think, who we are, how we feel, perform, and create relationships. Our strong commitment to these values ensures that you are provided with a premium outsourcing solution.

Be the Best

We have high standards and are committed to premium quality and professionalism.

We are experts in our field and always aim to do things right the first time.

Open & Honest

We are honest and transparent.

We build relationships for the long-term based on trust and are willing to have challenging conversations when needed.

We always choose to do what’s right.

Own It

We take the initiative, drive it, and deliver it.

We work together, communicate, and are accountable.

We take ownership and do what we say we’ll do.

Passionate About Our People

We love to see our people grow, providing them with the tools and opportunities to reach new heights.

We respect and value each other, and genuinely enjoy helping one another succeed and celebrate these wins.

Awesome Service

We don’t settle of ordinary, going beyond the expected.

Partnering with our clients, we understand them and their business in order to provide great service and experiences.

Lead The Change

We are innovators at heart and are continuously always improving.

We challenge the status quo, ask questions and encourage feedback.

Our leadership team.

Satellite Office’s team spreads across the USA, Australia, and the Philippines. The combination of highly experienced senior executives ensures your outsourcing solution is a stress-free experience.

Michael McRitchie CEO of Satellite Office Outsourcing Offshoring
CEO & Founder

Michael McRitchie

Michael has significant international, business transformation, e-commerce, advisory and broad executive management experience.

Michael is a proven and highly effective public and private company executive with 23+ years of experience in service based sectors, B2B, eCommerce, international online wagering, sports betting and gaming.

Before establishing Satellite Office, he was the former CEO of DealsDirect, Australia’s largest online department store, where he managed the group restructure, including the offshoring of its 40 seat customer service operations to the Philippines.

Prior to DealsDirect, he was the former Managing Director of Centrebet, an ASX listed leading global online wagering and gaming operator, for 7 years, managing the company’s operations across 8 countries.

Earlier in his career, Michael served as KPMG Corporate Finance’s Associate Director (Sydney and London) for 10 years.

Vice President – North America

Cary Weltken

Cary brings over 20 years of expertise in developing and executing outsourced Customer Experience (CX), BPO and ITO solutions.

Cary brings over 20 years of expertise in developing and executing outsourced Customer Experience (CX), BPO and ITO solutions. He is able to use his extensive knowledge and consultative approach to gain a deep understanding of a client’s challenges, goals, and aspirations. His goal is to design solutions that bring real operational improvements, economic value and create a strategic advantage in helping the client compete in their market. His vertical expertise spans Technology, Retail & eCommerce, Healthcare, Finance, Travel & Leisure, Manufacturing, and Transportation & Logistics.

Cary understands that he must continue to learn about new technologies, trends, and innovations in the outsourcing industry to be an effective consultant to our clients.

Nicola Ker Gerenal Manager - Satellite Office Outsourcing Offshoring Philippines
General Manager - Australia

Nicola Ker

Nicola brings 16 years professional experience having spent the majority of her career in client account and brand management in London and Sydney.

Nicola brings 16 years professional experience to the Executive Team at Satellite Office. Having spent the majority of her career in client account and brand management in London and Sydney, Nicola has acquired a broad range of skills based around market positioning, building brand awareness, client servicing and project management. Using this background another key function of Nicola’s role is to work across selected marketing initiatives.

Her capability has derived largely from senior account manager positions in specialised marketing and public relations agencies where her clients included Diageo Australia, Bayer, Wrigleys and Molton Brown.

Nicola has worked with global and domestic companies, large and small, on strategy and branding across a wide range of industries which has developed her knowledge of business with a strong customer focus.

Working in media relations in both the UK and Australia, she has excellent communication and organisational skills and is able to adapt promptly to changing environments with multiple stakeholders while achieving overall objectives.

Business Development Manager of Satellite Office Outsourcing
Manager of Business Development - Australia

Damien Sydney

Damien has wide management experience encompassing business, operations, sales, leadership, customer service, team management and SaaS applications.

Damien has wide management experience encompassing business, operations, sales, leadership, customer service, team management and SaaS applications. Having worked in Asia for over 10 years, he has a unique understanding of cross-cultural relations and he is comfortable dealing with Senior Level Executive Management.

With deep understanding of and experience in database management, CRM, project management, team management and sales Damien is able to achieve organisation objectives. As a motivated leader he know how to bring the best out in people, systems, & processes to build business, growth and sales opportunity.

Jeff Blake Country Manager of Satellite Office Outsourcing Offshoring
Country Manager - Philippines

Jeff Blake

Jeff is a highly experienced senior executive having worked for over 20 years in the Philippines BPO/offshoring sector.

Jeff is a highly experienced senior executive having worked for over 20 years in the Philippines BPO/offshoring sector. Jeff is responsible for all operations and support services performed in Manila for Satellite Office, with the Manila based executive team and staff all reporting into Jeff. He works in close partnership with Michael McRitchie, our Founder & CEO, who is based in our Sydney office. Together they ensure there is strong communication and integration between the Manila based operations team and the Australian based consultative business development with high-end account management.
Chief Financial Officer of Satellite Office Outsourcing BPO Philippines
Chief Financial Officer

Ann Besalo

Ann is in charge of planning and implementing Satellite Office’s fiscal function and performance.

Ann is in charge of planning and implementing Satellite Office’s fiscal function and performance. She serves as a strategic partner in the development of the company’s policies and programs by providing timely and accurate analysis of budgets, financial reports and trends.

She is a CPA with 15 years of experience in finance and accounting, a significant portion spent with KPMG across three jurisdictions: Philippines, New Zealand and Bermuda. During this time, she led multi-location audits of a public company with presence in Bermuda, US, UK and Asia Pacific, interfacing with multi-disciplinary and multi-jurisdictional teams. She also gained significant experience in financial services, mainly property and casualty, life insurance, funds, and other investment vehicles.

Prior to joining Satellite Office, she was the Global Services Operations CFO of the Arch Capital Group, a NASDAQ-listed multinational insurance company, where she developed her knowledge around the BPO and offshore staffing industry.

Clinton Marsh Chief Technology Officer - Satellite Office BPO Outsourcing Offshoring
Chief Technology Officer

Clinton Marsh

Clinton is the Chief Technology Officer who oversees and assists senior management and clients to identify, quantify and manage end-to-end IT operational risks.

Clinton Marsh is the Chief Technology Officer who oversees and assists senior management and clients to identify, quantify and manage end-to-end IT operational risks. He is responsible for business critical IT systems such as voice and data architecture, IT infrastructure, Network Operations Center (NOC), operational planning, and customer systems integration among others. He also assures that technical operations risk frameworks are in place providing adherence to external auditing entities.

Clinton previously worked for tech giants Apple Inc. and Google Inc. where he managed projects involving global network engineering. In the same field, Clinton also worked for T-Mobile and SBC Communications supporting digital network infrastructure. Clinton has international experience during his stint in Access Node Communications having been assigned in South Korea and the Philippines. While working abroad, he was the Network Services Manager wherein he was responsible for day-to-day operations, development of trouble management systems, and the development & training of those under the Offshore Leadership program.

Outsourcing Client Services Director - Satellite Office Outsourcing Offshoring BPO Philippines
Client Services Director

Jeffrey Santos

Jeffrey is the strategic point of contact for Satellite Office clients, responsible for establishing and maintaining strong relationships with them.

Jeffrey is the strategic point of contact for Satellite Office clients, responsible for establishing and maintaining strong relationships with them. His duties also include ensuring client operations are running as smoothly as possible, with effective and efficient service that meets and exceeds their expectations.

Jeffrey has over 11 years of solid experience in the outsourcing industry, including stints with Stellar and Sitel. His expertise includes client services, account and relationship management, project implementation, and data analysis of operations performance. He has managed multiple successful initiatives in Latin America and the Philippines, which included 1,400 FTEs with a $23M wallet share.

Izza Camacho HR Director - Satellite Office Outsourcing Offshoring Staff Leasing Philippines
Human Resources Director

Izza Camacho

Izza oversees all HR functions from Onboarding and Personnel Administration, Compensation and Benefits Management, Labor Relations, Employee Engagement, Rewards and Recognition, Talent, and Organisational Development.

Izza oversees all HR functions from Onboarding and Personnel Administration, Compensation and Benefits Management, Philippine Labor Relations, Employee Engagement, Rewards and Recognition, Talent, and Organisational Development.

Izza has always pursued challenges that are aligned with her passion: human resource management. She has been in various HR roles since 2006 while pursuing her Law degree. She is acknowledged by her superiors and peers as a very intelligent yet warm leader who is very dedicated and focused, and her team’s work has resulted in award-winning people programs being implemented and recognized globally.

Nikko Tani Recruitment Manager - Satellite Office Outsourcing Offshoring BPO Philippines
Recruitment Manager

Nikko Tani

Nikko is a dynamic recruitment specialist with over 18 years of experience in the Filipino market, and heads up the Satellite Office Recruitment team.

Nikko is a dynamic recruitment specialist with over 18 years of experience in the Filipino market, and heads up the Satellite Office Recruitment team. He and his staff manage all candidate sourcing and placement across Satellite Office’s client base and works closely with the senior Executive Team, Human Resources and Account Management teams in Sydney and Manila.

Nikko is a perfectionist, internally motivated, service-oriented and goal-driven, all of which are evident in his interactions with clients, his team and candidates. He understands all aspects of the job placement cycle from creating job descriptions, sourcing, endorsing, skills testing, remuneration and contract negotiation and is also well skilled in business development and project management.

Outsourcing Digital Marketing Director - Satellite Office Outsourcing Offshoring BPO Philippines
Head of Marketing

Riccardo Corsini

Riccardo is a strategic, creative, and tech-savvy senior-level marketer with over 15 years of professional experience - of which the last 7 years in South East Asia.

Riccardo has over 15 years of professional experience – of which the last 7 years in South East Asia, spent on both agency and brand side, working with local and multinational B2B and B2C brands in several industries including Real Estate, Media & Advertising, Art & Luxury, and Consumer Products.

His focus is on growth strategy, digital transformation, branding, product, and business development.

By applying a positive attitude, critical thinking, and a relentless effort to exceed expectations, Riccardo have proven not only to drive sustainable business impact through growth strategies and product development but also to build and lead high-performing teams that share a culture of excellence and high-value delivery.

Helen Inukai Santos LD Manager Manager of Satellite Office Outsourcing BPO-Philippines
Learning & Development Manager

Helen Inukai-Santos

Helen is a highly experienced Learning & Development Management professional with 17 years of experience with reputable BPO companies in the Philippines.

Helen is a highly experienced Learning & Development Management professional with over 17 years of experience with reputable BPO companies in the Philippines.

Helen takes the lead in creating and implementing innovative learning strategies and training programs that will drive performance improvements for Satellite Office employees and client staff. Taking an active role in partnering with our clients, she gives professional advice on learning and development programs to help attract, develop, and retain our client’s workforce.

Future-proof your business. Build your offshore team today.

Achievement
December 22, 2021

Satellite Office recognized as one of the global BPOs with Best Candidate Experience

Satellite Office has been nominated in two prestigious awards at the Global BPO TA Awards 2021.
2021 NORA Solution Partner Excellence Award Satellite Office wins Best Business Process OutsourcingAchievement
April 26, 2021

Satellite Office wins 2021 NORA Solution Partner Excellence Award for Best Business Process Outsourcing

The National Online Retail Association (NORA) Network awarded Satellite Office as the Best Business Process Outsourcing (BPO) provider in the NORA Solution Partner Awards 2021.
remote staff philippines during pandemic at Satellite OfficeAchievement
March 23, 2020

Satellite Office ranked 37th on the 2020 AFR Fast 100 List

Satellite Office has been recognised as one of the fastest growing companies in Australia, placing 37th on the 2020 AFR's Fast 100.

Start your journey with Satellite Office.

Contact Us 2021

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